QUESTION

Effective communication at the workplace is not entirely dependent on the speaker, but rather it also relies on the receiver's ability to grasp the message. As the Human Resource Manager of ABC Company, you have been assigned to conduct a one day workshop on effective listening so as to prepare your new recruits to attend an international training programme.

(i) Based on the above context, how would you describe effective listening to your new recruits?

(ii) Explain any five barriers to effective listening which your staff might encounter during the international training programs. Support your answer with examples.

(iii) In response to the listening barriers you have outlined above, briefly propose the corresponding solutions to the new recruits.