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Q. Describe about Total Quality Management?
Total Quality Management is a wider Management approach than quality control. TQM many utilize a variety of tools and methods to seek continuous improvement of flexibility, quality, productivity, timeliness and customer responsiveness. Total Quality management is a much additional strategic approach to business improvements. Quality is highlight from the customer's viewpoint rather than the producer's.
The information technology is very important for the success of business. With the support of information technology we can improve business processes which is explained are as follows:-
IT Capability
How IT Improve Business Processes
Transactional
Transform unstructured processes into routine transactions.
Geographical
Transform information quickly and easily across large distance making processes independent of geography.
Automation
Reduce or replace human label in a process.
Analytical
Bring complex analytical methods to bear on a process.
Informational
Bring large amount of detailed information into a process.
Sequential
Enable changes in the sequence of tasks often allowing multiple tasks to be worked on simultaneously
Knowledge
Allow the capture and dissemination of knowledge and expertise to improve a process.
Tracking
Allow the detailed tracking of the status, inputs and output of a process.
Disintermediation
Connect two parties within a process that would otherwise Communicate through on intermediary.
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