Describe about total quality management, Business Management

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Q. Describe about Total Quality Management?

Total Quality Management is a wider Management approach than quality control. TQM many utilize a variety of tools and methods to seek continuous improvement of flexibility, quality, productivity, timeliness and customer responsiveness. Total Quality management is a much additional strategic approach to business improvements. Quality is highlight from the customer's viewpoint rather than the producer's.

The information technology is very important for the success of business. With the support of information technology we can improve business processes which is explained are as follows:-

IT Capability	How IT Improve Business Processes
Transactional	Transform unstructured processes into routine transactions.
Geographical	Transform information quickly and easily across large distance making processes independent of geography.
Automation	Reduce or replace human label in a process.
Analytical	Bring complex analytical methods to bear on a process.
Informational	Bring large amount of detailed information into a process.
Sequential	Enable changes in the sequence of tasks often allowing multiple tasks to be worked on simultaneously
Knowledge	Allow the capture and dissemination of knowledge and expertise to improve a process.
Tracking	Allow the detailed tracking of the status, inputs and output of a process.
Disintermediation	Connect two parties within a process that would otherwise Communicate through on intermediary.

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