QUESTION

(a) Interpersonal skills are vital for interacting with people individually and in groups and developing such skills contribute to communication effectiveness in the organization.

1. Describe the term interpersonal skills
2. What as-per to you are the core interpersonal skills managers/workers need to acquire for maintaining a positive communication climate at the workplace?

(b)

1. Define the term ‘organisation culture'
2. Outline the practices firms habitually adopt to maintain a strong culture within the organization.