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Question :
(i) Define Hospitality and identify its characteristics.
(ii) What do you understand by the term "Pineapple tradition"?
(iii) Identify 5 factors that are currently influencing the hospitality industry.
(iv) List the five elements of the hospitality concept and give examples explain how these must be considered by management in the running of a hotel?
Q uality assurance Assurance is the process of gaining stakeholders confidence by providing evidence that the quality-related activities are being performed effectively and th
Question: Forces for change exist in the external and the internal environments of the organisation. (a) Differentiate between planned change and unplanned change. (b)
Problem 1 Many surveys have been carried out over recent years to try to evaluate why customers are lost. While the answers may vary by customer and organisation, survey after
Reprography Service: We have already mentioned above that if the original document is not available, its photocopy is provided by a document delivery service. The introduction
The world economy has become more global as nation states have become more tightly integrated. The potential business opportunities have increased commensurately.
Question 1: Mention and discuss three important codes of ethics established by the World Tourism Organisation regarding tourism development with respect to the facilities pr
QUESTION (i) State and explain fully the Capital Asset Pricing Model (CAPM) (ii) An asset X has an expected return of 20%. The risk free rate is 6%. Find the expected return
QUESTION 1 (a) What do you understand by the term 'Enterprise Resource Planning (ERP)? Discuss the evolution of ERP (b) How business process re-engineering can be integrated
Ascertaining Demand: The methodology to be followed in ascertaining users' needs have been discussed in detail, in Unit 5 under Sec 5.2 Users' Studies of this Block 2. In addi
Translation Service: One of the constraints in the flow of information is the language barrier. About half of world's literature is published in languages other than English
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