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Customer goodwill is very important in services. It makes the customer more tolerant when service problems occur. A service as mentioned earlier is a soical interaction. Relationship are the foundation stones on which the edifice of service is built. The more personalized a particular service, the more important it is build this relationship.The statistical process and quality control methods were good and necessary but not sufficient to give a company any competitive advantage. Industries realized that just like service equality product quality has several dimensions. It was also increasingly realized that quality does not merely come through meeting the product service specifications. Quality of a product ( and service) was seen to shine through the quality for the organization. Hence Total Quality Management ( TQM ) became a popular initiative in several organizations.
Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his business and decided to venture in
Write the detailed note on Selection, Recruitment and Promotion. Illustrate the concept of Production control and Planning. What is the significance of this idea ?
a manufacturer is interested in developing a benefit segmentation of the cameramarket.suggest some major benefit segments with market targeting strategies.
Should Benching be a matter of concern in delta india software td.
Explain strategy as an organisational process.
explain strategy as an organisational process
what is the aim and objective of management
WHAT IS THE PURPOSE OF BACKUP?
MANAGEMENT: Management is a social process of planning, organising, staffing, directing, and controlling the work and the recourses for the determination and achievement of org
Hi, I wondered if you help with UK students?
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