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Customer goodwill is very important in services. It makes the customer more tolerant when service problems occur. A service as mentioned earlier is a soical interaction. Relationship are the foundation stones on which the edifice of service is built. The more personalized a particular service, the more important it is build this relationship.The statistical process and quality control methods were good and necessary but not sufficient to give a company any competitive advantage. Industries realized that just like service equality product quality has several dimensions. It was also increasingly realized that quality does not merely come through meeting the product service specifications. Quality of a product ( and service) was seen to shine through the quality for the organization. Hence Total Quality Management ( TQM ) became a popular initiative in several organizations.
give three topic on operations research
Throughout the Constitutional negotiations, the Premiers maintained that the Charter posed a threat to provincial autonomy. Explain their concerns. Do you agree with the Premiers’
How does information systems help in the measurement of company performanace
Development
The environmental stressors have a great impact on work performance and adjustment of the individual in an organization. Discuss the dissimilar categories of environmental stress
VK Ltd a multi product company, furnishes you the following data relating to the year 2000. First half sales Second half sales Sales Rs.45000 Rs.50000 Total cost Rs.40000 Rs.4
Compare the differences between the theory you have chosen and at least one current approach/theory of management. In your comparison, include a minimum of two similarities and tw
Causality and Correlation: Often there may be a connection among 2 events: That is, when event happens, event B tends to happen. However, this does not mean that A causes B;
Developing plans for areas of responsibility. 1) Work Breakdown Structures (WBS) - explain the value, role and use of the WBS methodology in project management. 2) Planning
A review of available process routes and a reasoned argument for the process/es selected. Note this research is important and a detailed commentary on the reasons why a given proce
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