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Customer goodwill is very important in services. It makes the customer more tolerant when service problems occur. A service as mentioned earlier is a soical interaction. Relationship are the foundation stones on which the edifice of service is built. The more personalized a particular service, the more important it is build this relationship.The statistical process and quality control methods were good and necessary but not sufficient to give a company any competitive advantage. Industries realized that just like service equality product quality has several dimensions. It was also increasingly realized that quality does not merely come through meeting the product service specifications. Quality of a product ( and service) was seen to shine through the quality for the organization. Hence Total Quality Management ( TQM ) became a popular initiative in several organizations.
outbound logistics of nokia company
#question.explain strategic MIS(MANAGEMENT INFORMATION SYSTEM)CATEGORIES IN DETAIL.give illustration for each categories..
use the simplex method to solve the LP problems: Max Z= 107x1+x2+2x3 subject to 14x1+x2-6x3+3x4=7 16x1+x2-6x3 3x1-x2-x3 x1,x2,x3,x4>=0
Shorecliff College Shorecliff College, a liberal arts college located on the West Coast, provides dormitory housing for approximately half of its students. Students who choos
Q. Define the term 'Planning Premises'? Planning principle is defined as the anticipated environment in which plans are expected to operate. Premises are the suppositions on wh
Q. What is Managerial grid? Blake in addition to molten explained leadership with the mangers concern on people and production. On the basis of above criteria they suggested fi
selection process
I need to set te targets for HR and i need to know the big Picture of HR
what isthe scope of piece rate system in quality assurance
Advantages of Predetermined Motion Time System a. They enable development of standards before the job is started, b. They have been tested extensively in the laborat
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