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Courtesy - Customer Satisfaction and Service Quality
Involves politeness, respect, consideration and friendliness of contact personnel (including receptionists, telephone operators, etc). It also includes: consideration for the consumer's property (e.g. no muddy shoes on the carpet) and clean and neat appearance of public contact personnel.
How would you describe the culture of your organization? How does your organization "feel" (climate)? Where do you see the evidences of your organization's culture? How does the cu
Illustrate the quality control systems? Quality Control verses Quality Assurance: Quality control systems comprise sampling, testing and inspection of raw materials, work-in
Product contamination is a catastrophic event, both for the organization at fault and for the victims. Cases of product contamination frequently make the news. Find an example o
A firm that produces wood shutters and bookcases has received two orders for shutters: one for 100 shutters and one for 150 shutters. The 100-unit order is due at the start of week
Soft Change Initiatives - Linking Strategic 1. Team working/investors in people (IIP) 2. Empowerment - understanding the value chain and the 'cycle' of failure 3. The l
Answer the followingquestions (use MS Project help if necessary)- Define effort-driven? Under what circumstances would you turn off effort driven scheduling? Use a real-wo
WHAT IS MEAN BY RODUCT DESIGN IN OPERATION MANAGEMENT?
propose process improvements, and justify your reasons, for the improvements, to the flowchart for answering calls.
An analysis of order and shipment data shows that the order fill rate is 97.1% and ABBA collected the following data concerning customer service performance: Late delivery-5 per
Goldratt - Theory of Constraints 1 identify the systems constraints 2 exploit the systems constraints 3 subordinate everything else to the above decision 4 elevate
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