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Contents of an Operations Strategy
The contents of an operations strategy is the policies, plans, performance targets which the organisation wishes to achieve. To determine an operations strategy, an organisation needs to do two things:
1. Decide on which performance objectives are most important and which has priority. For instance should they concentrate on reducing costs or reduce delivery times.
2. Decide on the infrastructure (and architecture) of the operation. These decisions will relate to resources and their management and the network of relationships both inside and outside the organisation.
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