Business advantages of using voice over ip technology, Management Information Sys

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Question 1:

(a) The Candos Visiting Nurse Services has a team of nurses who visit patients at home to provide medical services. Its business processes are all manual and paper-based. How might a CRM system benefit them?

(b) Using Web personalization technology, companies are moving into customer-centered retailing. Discuss this concept, defining relevant terms.

(c) Discuss the role and influence the user plays in software development.

Question 2:

(a) The unique features of the Internet and the Web have boosted the growth of the E-commerce. Explain.

(b) In what type of circumstances would you advise a company to use data mining as an important business tool?

(c) What are the business advantages of using voice over IP (VoIP) technology?


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