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You are the newly appointed department manager. Your department has not been performing well, and you have been investigating why. You soon realize that the firm has had no formal performance appraisal system. Supervisors that need to do a better job have not been receiving any kind of formal feedback.
To correct this situation, you will begin by creating a performance grading form that will be used to assess the front-line supervisor's performance. Create a form that includes areas the supervisors should be graded on and the relative weight or importance assigned to each category. For example, should 30% of the weight be assigned to communication skills versus 20% for coaching skills?
You want to make sure that the grading form reflects what you feel are the indicators of a good front-line supervisor's performance.
What is the recommended production rate if a level strategy is adopted with no backorder or stockouts? What is the ending inventory for month 4 under this plan?
Identify five main points you plan to make about the values of having a diverse workforce, and present a detailed sample agenda for your meeting.
What are the dimensions of service quality? How do these dimensions affect a customer perception? How do the quality dimensions, as defined by David Garvin, relate to the dimensions of service quality?
Illustrate what are three ways human resources help support strategic goals of human service organizations.
A large bakery buys flour in 25-pound bags. The bakery uses an average of 1,215 bags a year. Preparing an order and receiving a shipment of flour involves a cost of $10 per order. Yearly carrying costs are $75 per bag.
A cafeteria wants to introduce a new burger, with bread and beef together weighing at least 1 ounce. The cafeteria manage also wants the new burger to meet a new nutrition standard.
Why would there be internal resistance to CIOs becoming more externally customer focused than they were before? Does this present a threat to executives in other areas of a company?
Explain the differences in the unionization goals of the AFL President, William Green versus those of CIO president, John L. Lewis. Which would you side with if you were there? Why?
Statistics show that a taxpayer in the "sometimes" category evades taxes on about $5000 per tax return and that one in the "always" category does it for about $12000
Briefly describe the goods-services continuum. (not the relationship marketing continuum)
Calculate the EMVs for each of the three alternatives. For each alternative, please include at least one step of calculation and the correct answer for full credit.
What is the lowest setting in ounces for the filling machine that will provide capability in terms of the six bar box?
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