You plan to deliver to groups of customers or employees

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Reference no: EM132129034

1. It is inappropriate to talk to colleagues about bad-news messages that you plan to deliver to groups of customers or employees.

True

False

2. Which of the following is the most effective practice in delivering a negative performance review?

Rita sugarcoats the bad news of poor performance while delivering a negative performance review.

Adrianne believes that it is best to avoid delivering negative feedback when poor performers are defensive.

Julia helps the poor performers of her team understand the ways in which they are hurting organizational performance.

When delivering negative feedback, George ensures to focus on attitudes and intentions rather than actions and results.

Derek uses an accusatory tone while delivering a negative performance review.

Reference no: EM132129034

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