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In Q1 and Q2 - you are writing it from the perspective of the Customer Service Officer.
In Q3 - you are writing it as an academic essay (third person writing and references to literature required)
Q1 - Case Summary (100 words)
Write out a summary of the case from the angle of the customer support officer to his/her supervisor.
Q2 - Help Desk Operations (200 words)
List any three improvement in operations (administration, processes, policy, etc.) would you suggest to enable you to solve the customer's problem.
Q3 - Write an essay on -Help Desk Operations in Meeting Users Needs- (1500 words)
This report can focus on a single issue or multiple issues but each issue needs to be substantiated with literature. A minimum of five journal references are required. No limit to other magazines or website references you may use. The issue you pick should relate somewhat to Q1 and Q2 above.
Leaders Need To Be Seen By Employees - Business is getting too complex for C--Suite leaders to be Lone Rangers.
Analyze the marketplace, competitive products/services and make recommendations regarding a business opportunity
Define the objective function and constraint equations. Graph the feasible region. What is a maximum-profit daily production plan at the new factory? How much profit will such a plan yield, assuming whatever is produced is sold?
Explain What are some benefits of using social networking and What are some drawbacks and How do you see social networking sites being used in the future professional world? In the educational world?
leadership theories and modelslooking for help on what to include in an introduction comparing for leadership theories
Describe how the McDonalds prices its revenues and costs. For MNE's with multiple foreign operations, consider any two of those operations and the contribution they are making to the parent firm's profits.
Ethics and professional conduct are extremely important in the workplace and different professions have different requirements and expectations of the people within the professions.
A coffee manufacturing company has two different plants that roast imported coffee beans. After roasting, the plants produce three types of coffee beans, A, B, and C.
industry and globalization1. research an industry other than the flat screen tv industry that has experienced
Assign contingency reserves and determine how much reserve your team would evaluation for the whole project. Justify and describe your choices and estimates
How does Naomi Klein define disaster capitalism? What is the shock doctrine? And, what is the government's role in a "disaster capitalism" economy? Provide at least three historical examples.
Explain What is the effect of investing in MTBF that is 1000 hours higher than the range of customer expectation
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