Write an email to company expressing your dissatisfaction

Assignment Help Managerial Accounting
Reference no: EM132226894

For this assignment you will compose two different messages - the first as a customer, and the second as a customer service representative.

Choose a recent purchase or customer experience you have had that did not meet your expectations. Write an email to the company expressing your dissatisfaction and concerns.

Then, place yourself as the customer service representative receiving your email, and respond appropriately.

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Complaint regarding customer service experience in a restaurant as a customer and reply to the issue as a customer service executive given.For this case proper conversation has been done between the customer service providers and the customer.The customer is not happy with the service, the customer service provider has apologized in this, and it has been ensured from his side that in future the service provider is going to look after the matters.

Reference no: EM132226894

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Reviews

len2226894

2/3/2019 10:16:28 PM

Your email messages should be brief and to the point while using the proper tone appropriate for the scenario. Submit your completed assignment to the above submission link by

len2226894

2/3/2019 10:16:03 PM

Sentence Structure, Word choice and Transitions Sentence structure and word choice are deficient; no transitions. Sentence structure is lacking, word choice is poor; some transitions. Sentence structure exists, but does not vary, word choice is good; transitions employed. Sentences are complete, and their structure and length are varied creating fluidity. Excess, phrases, and sentences are eliminated for greater clarity. Concise style with transitions employed. Grammar, Punctuation , and Spelling: Error free writing Deficient: Writing with significant errors. Needs Improvement: Writing with some errors. Proficient: Writing with few grammar, punctuation, or spelling errors. Writing with no errors. TOTAL POINTS: 100

len2226894

2/3/2019 10:15:58 PM

Organizatio n and Subject Line Email format is not used. There is no subject line. There is an attempt at email format, but there some organizational issues. Subject line does not exist or is unclear. Email format is used, but there are some organizational issues; the subject line is suitable. The layout of the email message is simple and clean. The subject line is very clear. Tone Professional tone/style is not employed. Professional tone/style is inconsistent. Professiona l tone/style is consistent. Professional tone/style is carefully crafted and enhances the message.

len2226894

2/3/2019 10:15:53 PM

E-Mail Rubric Criteria Deficient (0 - 13.9 Points) Needs Improvement (14 - 15.9 Points) Proficient (16 - 17.9 Points) Exemplary (18 - 20 Points) Content/ Substance: The assignment follows assignment directions and is substantive. Content does not follow the assignment details. Content varies from assignment instructions and relevant details are lacking. Content follows assignment instructions and has sufficient details. Content follows assignment instructions AND details are relevant, on-topic and substantive.

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