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THE MANAGER'S MEMO
FROM: I. Rand, PresidentTO: T. Meyers, Vice President, Human ResourcesRE: Leadership development Program
To support our plans to open 10 new stores over the next 5 years, I think we need a program to develop future store managers. I would like your support in creating a leadership development program. This program would have two phases:
(a) identifying employees with leadership potential and
(b) developing in them the skills that make a person a good leader.
Submit to me your recommendations for how to carry out each phase of this program. If you submit these recommendations in the form of a general outline of what the program should include, we can discuss the details in a meeting next week.
CASE DISCUSSION QUESTIONSAssume that you are the vice president of the human resources division, and write a response to the president's memo. Use the material in the chapter as a resource for outlining a program you think will most likely succeed in meeting the president's objectives. Consider also the type of leadership most likely to be important in a store manager.
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