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You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. When you ask for specifics, you get a general view of dissatisfaction from your sales group, but not a clear view if there is an issue. You have met with several of your large customers in the past few months, and they have not indicated that there is an issue. If anything, your impression from customers is that things are going well. Your company is growing and there are new customers and some new sales people. Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service?
Will this risk spreading create value for shareholders? Under what circumstances could this acquisition create benefits for shareholders?
Seven-Eleven Japan has adopted a three-pronged supply chain strategy: (i) micro-management of supply and demand using rapid replenishment; (ii) centralized distribution (instead of "direct to store" delivery); and (iii) self-management of distributio..
Provide a rationale from a banking perspective for the increasing availability of bancassurance.
How may digital learning objects be used as self-contained lessons? How may digital learning objects be used as part of a coherent sequence of learning?
Identify predisposing, reinforcing, and enabling factors for behavior change based on the theoretical constructs from the preceding step.
Reflect on your experience working on teams in previous classes as well as on collaborative teams in other settings, such as a campus committee.
Evaluate one of the following using a systems theory approach: an organization, an organizational function, or an organizational process. What are the inputs?
What are the advantages in holding a JPPS session during the estimating phase of a project?
What are the characteristics of multinational companies? What forces have contributed to their development and growth? Why is it more difficult to manage human resources on a worldwide basis than on a national or local basis?
Allow employees to participate in brainstorm ideas on enhancing their role in making the company successful.
Systems from a management perspective as far as dealing with the enterprise and management support systems.
The concept of an optimal quality level is considered controversial. Some companies argue that the goal of zero defects is not a reasonable one.
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