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This is HMD 203, AND use your own wards
Overselling a hotel happens. Sometimes it occurs because guests extend their stay, or because rooms become unsellable because of maintenance issues. Unfortunately, you may end up in a situation where you have 50 arrivals, and only 47 rooms to sell. You must then select three guests to "walk". On the other hand, there are managers who intentionally oversell their hotel and count on no-shows, which increases revenue for the property (and can pad the manager's bonus).
As a Front Desk Manager, would you ever intentionally oversell your hotel? Why or why not? In the event that you do oversell your hotel (accidentally or intentionally), what are three methods of guest recovery you would utilize to console a guest who must be walked?
Once you have posted your reply, respond to at least three (3) of your classmate's responses, building upon their responses.
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The following paper deals with the topic of overbooking a hotel. The paper starts with the discussion that intentional overbooking is not advantageous to the hotel, as there are various issues that can arise,such as loss of revenue, along with a severe blow to the reputation of the establishment.The paper then outlines three ways in which the manager of an overbooked hotel (be it intentional or by accident) can walk and console a specific number of guests without letting them fuss over the issue. This paper has been written using Microsoft Office Word.
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