Reference no: EM132382625

Assessment Overview

The assessment is designed for students to apply quality management concepts, principles, theories, tools and models. The assessment involves writing a 2500 word short business report responding to assessment tasks related to a real case. Assessment details, tasks, materials and guidance will be provided on the unit website.

Submit your report with a cover sheet showing the unit name and number, assessment number, your name and student number. Feel free to discuss your assessment ideas in the unit discussion forum, before you complete and submit the assessment.

Assessment Context

This assessment in a continuation of the assessment 2 context.

Select any Australian organization (private, public or non profit). The business must ideally be mentioned by name in the report. If there are confidentiality concerns then you can write a hypothetical name of the organization and give a brief background on its industry/context. Also mention in the report that it is a hypothetical name giving confidentiality reasons.

• For example- an Australian organization can be one i) you have been employed at or ii) grants you access to investigate, observe or interview employees within the business about quality management.

If you suggest an organisation other than an Australian organization you need approval from the unit coordinator.

Assume that you are the manager of the selected organization and you report to the owner or top management of the business who has no active involvement in the business, but has firm expectations about how it will be managed. The owner or top management has given you twelve months to successfully implement Total Quality Management within the organization.

Assessment Task

You are required to write a 2500 word short report to the owner and the board of the business that describes 'why', 'what' and 'how' the organization will implement Total Quality Management (TQM).

1. Describe 'why' TQM or parts of it should be implemented in the business. The owner will want to know what the business rationale is and what business benefits the initiative is targeting. In other words: Why should they pay attention to your TQM proposal? What are the visible changes in the business once TQM is implemented?

2. Describe 'what' you want to implement within the business as part of the TQM initiative. In other words: What quality management concepts, principles and tools do you want to implement within the business to achieve the business benefits? This must be supported by appropriate references.

3. Describe 'how' you intend to implement the TQM initiative within the business. Outline a short plan that lists the steps in implementing
TQM within the business. This is a simple list of sequential steps written in plain Australian English describing what will be done, why it
will be done, and who will do it. It should be clear to the reader what is involved in each of the steps. This must be supported by appropriate references.

Note: You can assume some information about the business/organization. Do not use up a lot of words doing this, and try to keep it realistic. Always remember that the purpose of the report is to demonstrate what you know about quality management and its practical application. It is about demonstrating your knowledge and understanding of what TQM can do for a business/organization and its limitations.

• You should conduct research to identify a suitable implementation process. Inspiration and further advice to guide your research and application will be provided on the unit website.

• Use the business as a way to demonstrate your knowledge of the unit content, including the textbook and additional reading you have done. This involves extensive referencing of theory available from these sources.

• Provide an executive summary, introduction, a body of the the report addressing 'why, 'what' and 'how' of the initiative and a conclusion.
See the recommended short report format.

• Use at least eight (8) references from the unit materials and your own reading that are specifically 'quality management' references.

These should be from peer reviewed journal articles and quality management textbooks. The eight (8) references described above are in addition to any references you provide that give information about the selected business.

• Use in-text referencing and a reference list, following the CQUniversity Harvard Referencing or APA Style Guide provided on the unit website.

• You are encouraged to use bullet points, illustrations and diagrams to reinforce your argumentation where appropriate.

Attachment:- Quality Management Tools to Improve Performance.rar