Reference no: EM131214131
As you have learned, there are four different types of customer service; the freezer, the factory, the friendly zoo, and quality customer service. This week, you will build on what you learned in last week's readings and combine it with new information from this week's readings.
For this essay, using APA format, you will be using past personal experiences, which don't necessarily have to have occurred within the hospitality industry.
Describe one scenario in which you experienced each of the following types of customer service: The Freezer, The Factory, and The Friendly Zoo. Explain what happened, where, and why it fits into that type of particular customer service.
Next, using the six steps to providing quality customer service, applying both personal and procedural perspectives, describe how each of these scenarios could have been handled differently in order to come in line with a Quality Customer Service experience. Explain which would be the better choice, personal or procedural, for each situation, and why.
Develop each scenario completely before moving onto the next situation.
Your submission should be in APA format, with an appropriately formatted title page and reference page.
|
What have been the driving forces of growth in china
: What have been the driving forces of growth in China? View on YouTube: Riding China's reforms to riches - 18 Dec 08 (3:08 minutes). How did industrial development help the Chinese to become affluent?
|
|
Find the current i by using the superposition theorem
: If R1 = 5Ω , R2 = 10Ω, Vs = 10V, and IS = 3A in the circuit of given figure, find the current i by using the superposition theorem.
|
|
What factors contribute to the leadership self-efficacy
: How do the women in this study compare with the demographic profiles of African American women-owned businesses who have participated in the educational program designed for existing businesses positioned for growth?
|
|
How much do producers value one more unit of output
: How much do producers value one more unit of output? Use the concepts of consumer surplus and producer surplus to explain why Q2 is more efficient than Q1.
|
|
Why it fits into that type of particular customer service
: Describe one scenario in which you experienced each of the following types of customer service: The Freezer, The Factory, and The Friendly Zoo. Explain what happened, where, and why it fits into that type of particular customer service.
|
|
Review the qualitative research article you found
: Review the qualitative research article you found and identify each of the components of the research design and consider what is present and what is missing. Identify what the authors did to document positionality, reflexivity, and bias.
|
|
What is the variance of the distribution
: a. On a typical Saturday, how many cars does David expect to sell? b. What is the variance of the distribution? c. What is the standard deviation of the distribution?
|
|
Is the business worth pursuing so far
: Is the business worth pursuing so far? What market structure have you entered, and why? What can you do to guarantee success in this market? What pricing strategy might you use?
|
|
Standard deviation-random variable
: Suppose you have a distribution, X, with mean = 29 and standard deviation = 6. Define a new random variable Y = 4X - 5. Find the mean and standard deviation of Y.
|