Why is planning important part of quality management process

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Reference no: EM131952517

Question: 1. Describe the "systems view" that underlies modern quality management thinking. Which of the perspectives of quality discussed in Chapter 1 is most closely aligned with the systems view?

2. Why is planning an important part of the quality management process? How could a firm's quality management initiatives be adversely affected if planning was not a part of the process?

Reference no: EM131952517

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