Why is customer lifetime value such an essential concept

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Question: Why is Customer Lifetime Value such an essential concept in CRM, and how does CRM help you understand your high CLV customers? Please respond in 12 lines or less(2 marks) and add a comment to one of your classmate's responses(1 mark). Please ensure your response to one of your classmates is well thought out and adds value to the online forum ...... "I agree that your response" is not a well-thought-out response.

Reference no: EM133461816

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