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Five data entry operators work at the data processing department of the Birmingham Bank. Each day for 30 days, the number of defective records in a sample of 250 records typed by these operators has been noted, as follows:
Sample No.
No. Defective
1
7
11
18
21
17
2
5
12
22
3
19
13
16
23
6
4
10
14
24
15
25
8
26
27
9
28
29
20
30
a) Establish 3σ upper and lower control limits.
b) Why can the lower control limit not be a negative number?
c) The industry standards for the upper and lower control limits are 0.10 and 0.01, respectively. What does this imply about Birmingham Bank's own standards?
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