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The new Horizon Call Center location managers wanted to hire employees based on valid objective criteria that would minimize anything that is not job-related, and thereby select the best employees. To do this, they devised a mock-up of a call center work station, and placed the applicants, one at a time, in that work station to receive calls like the ones they'd receive from customers. The test was designed to determine if the applicants had the skill to operate the call center work station and its computers, and if the applicants had the personality and demeanor to deal with the wide variety of human behavior that would test the workers' patience. Based on this, which type(s) of validation is the Call Center relying on to assure that the test will accomplish what the managers seek? A. The test described here for applicants will assess criterion-related validity, content validity, and construct validity. B. The test described here for applicants will assess criterion-related validity and construct validity, but not content validity, C. The test described here for applicants will assess only content validity. D. The test described here for applicants will assess content validity, and construct validity, but not criterion-related validity,
Evaluate the ethical issues associated with downsizing an organization by reducing its labor force to increase the organization’s long-run chance of survival. What other ethical issues can you identify in the practice of organizational change, as you..
Name various methods for integrating interdependent work units, implement two of them and, name the pros and cons of these methods.
Differences in political, economic, and legal system have considerable impact on the benefits, costs and risks of doing business in countries around the world. The World Bank doing business indicators measures the extent of business regulations in co..
In test trials, one firm had a mean repair time of 74 minutes with a standard deviation of 4.0 minutes and the other firm had a mean repair time of 72 minutes with a standard deviation of 5.1 minutes. Which firm would you choose? Why?
What are the different network perspectives in innovative research? Why do authors differ in how they define innovation networks? How can networks influence actions of its members?
Airport lay-out - suggest a design which maximizes security management efficiency and passenger flow while minimizing discomfort and delay to air travelers. You may use diagrams to supplement your work.
Identify five key economic variables that could represent major opportunities or threats to a bank in your town or city.
Develop a plan to empower your organization. Describe the political climate and sub-climates within your organization. Identify any disempowering symptoms within your organizational culture
Should both procedural due process and substantive due process be satisfied in order for a taking to offend the Constitution, or is only one condition necessary?
Discuss the problems posed by commercial piracy. Explain how an international strategy would take this into account and address it.
How effective do you think the rewards of a weekly car wash and a meal at McDonald's will be in motivating the car wash attendants to stay on the job and treat customers better? What other approach to employee motivation might work for reducing turno..
Develop a sampling plan to study the lunch habits of undergraduate ad graduate students of your university. Research questions involve who has the most market share and what the preferred food types and price points are for this particular school. Ex..
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