Which tool can you suggest using to try to remedy the fault

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Question 1: A Windows user is trying to join a video conference and cannot hear any sound from her headset. Which tool can you suggest using to try to remedy the fault?

Question 2: You are assisting a laptop user. While the user was away from their desk, the laptop powered off. The user was in the middle of working on a file and forgot to save changes. Can you reassure the user and advise on the best course of action?

Reference no: EM133369162

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