Which relocates dos helpdesk and technical support units

Assignment Help Operation Management

Reference no: EM132172463

In the role of Assistant Director of Operations, you manage the agency’s physical footprint, including the movement and tracking of agency staff, equipment, and supplies. Your agency, the Department of Contracts (DoC), is a smaller agency with 150 employees in 2 locations, one in lower Manhattan (100 Broadway) and the other in downtown Brooklyn (250 Jay Street). The Department of Contracts currently only has space for 200 employees within its two offices, which have 100 seats each. Your team of seven manages the front desk, inventory control, and facilities in these spaces.

In an operations meeting with your agency Director you learn that DoC is taking over the help desk and technical support functions of the City’s procurement system VISA. These functions are currently provided by the Department of Systems’ (DoS), another City agency, Helpdesk and Technical Support Units. The merger requires both 50-person units to leave DoS and transfer to DoC, increasing DoC by 100 employees. The merger will be effective on December 31, 2018, six months from now.

After the meeting, your manager provides you more information about the merger and newly available space. Here’s the information your manager provided:

DoS Information:

All DoS staff are located in Long Island City, Queens in a city owned building. Moves are allowed only during business hours and must be scheduled with building security.

The Helpdesk and Technical Support Units are paper light and mainly rely on technology and the shared drive for file storage. Both teams have off the shelf ticketing systems to help them manage work flow. The systems were purchased by DoS.

The Units are each made up of 21-line staff divided equally into 3 sub-units. Each sub-unit has a manager. The three sub-unit managers are managed by a Unit Chief.

DoC Information:

Help desk and technical support are new functions for DoC. Unit line staff and managers are transferring as part of this merger. In DoC all Unit Chiefs are required to sit in DoC’s current lower Manhattan office.

DoC’s current offices provide all amenities to its staff. All mail is sent through its lower Manhattan location. Agency operations require two IT staff members and two front desk staff in each office.

As part of the latest financial plan, DoC has received funding for a new leased space located in lower Manhattan (100 Church), a few blocks away from its current office. This space seats 100 and will be available for move in September 2018. All moves must be coordinated building security. Building specific IDs are required for entry. All moves must be made after business hours. A floor plan is provided on the next page.

Create a move plan which relocates DoS’ Helpdesk and Technical Support Units to DoC’s new leased space. In the plan, address how you would implement the move, secure vendors, and communicate with DoS and DoC staff. Identify which the DoS and DoC staff or teams are required to execute the move. Provide a move timeline.

Reference no: EM132172463

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