Reference no: EM133987822

Problem

What changes would you make to the structure of your current work area? I currently work in the Omnichannel area, specifically in the Click & Collect section. Generally speaking, this area tends to remain calm; However, I have observed that during periods of high demand or special sales, operational flow tends to collapse. For this reason, I consider the following points for improvement relevant:

I. Constant staff training It is essential that staff is properly trained to face high demand situations. This will reduce errors and improve operational efficiency. I propose that these trainings be carried out in person, since this format favors direct interaction, resolution of doubts in real time and better use of learning. Get the best quality Business management assignemnt help.

II. Implementation of an express delivery point

III. Training in crisis management and customer service

IV. Incentives for performance in high season

I consider it important to implement an incentive scheme during high demand seasons. On multiple occasions, we have worked overtime without receiving compensation, which has generated demotivation and a decrease in performance. Establishing bonuses for specific achievements such as good customer service, delivery efficiency, or meeting goals would motivate the team to maintain a high level of performance.