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When might other customers enhance your experience

Assignment Help Marketing Management
Reference no: EM133905172

Questions:

1. What service have you selected?

2. Describe your role, as a customer, in the service delivery.

3. How did you learn your "role"?

4. How important is the customer to the service delivery process?

5. How would you describe your level of participation (low/medium/high)? Explain.

6. What influence do other customers have on your service experience?

7. When might other customers enhance your experience?

8. When might other customers diminish your experience?

9. Could you be considered a "partial employee" of this organization? Explain.

10. When might you, as the customer, be able to enhance your experience?

11. When might you, as the customer, be able to do something that diminishes your experience?

Reference no: EM133905172

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