When having difficult conversation with employee

Assignment Help Operation Management

Reference no: EM132238314

1. Which of the following is not helpful when having a difficult conversation with an employee:

Be specific and direct about the behavior

Allow the listener time to process the information

Be responsive-taking into account your needs and their needs

Speak for the entire organization-let them know that everyone feels the same way

2. If you are struggling with your triggers, which EI competency might you need to address :

Empathy

Self-regulation

Self-motivation

Social skills

3. According to Albrecht, cooperative or value-added negotiation:

Results in win/lose solutions

Requires competitive tactics

Begins with dialogue and interest disclosure

Uses positional framing to gain ground

4. The double spiral of conflict (S.I.) does NOT include:

Reciprocity

Patience

Distrust

Escalation

5. Criminal cases involve:

a) a question of guilt

b) a question of liability

c) both a and b

d) neither a nor b

Reference no: EM132238314

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