When discussing what is needed for process satisfaction

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Reference no: EM132168034

1. This action involves clarity about how decisions are made, knowing where you can have input, believing that the decisions are fair and consistent, and accepting that the standards for decision making apply to others the same way as they apply to you. (a) Emotion satisfaction (b) Assumptions satisfaction (c) Process satisfaction (d) Substance satisfaction (e) None of the above

2. Which of the following distracters is considered false when discussing what is needed for process satisfaction? (a) Be clear about how the decisions will be made, and who will make them (b) Be consistent in decision making across departments and among employees (c) Provide opportunities for input into decisions, and let people know when and how that information will be used (d) Discuss the need for policies and procedures before assigning personnel or making a decision (e) All of the above

3. Which of the following is not considered one of the five levels of conflict developed by Speed Leas? (a) Disagreement (b) Fight (c) Contest (d) Intractable situation (e) Problems created

4. At which level of conflict does fear continue to rise, trust further erode, and blame increase, along with negative assumptions and attributions?

Reference no: EM132168034

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