When customers switch lines hoping to move faster

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Reference no: EM132227187

1. The classification of service with the highest level of customization and labor (and thus the highest cost) is:

A. professional service

B. mass service

C. service factory

D. service shop

2. When customers switch lines hoping to move faster, the behavior is referred to as:

A. reneging

B. balking

C. smoothing

D. jockeying

3. Global location factors include all of the following except:

A. governmental stability

B. culture

C. export and import regulations, duties, and tariffs

D. local customs

Reference no: EM132227187

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