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What would you change about the current journey of product

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Reference no: EM133549164

Questions:

1. Choose a product/service and describe it's customer journey map completely (from knowledge to post purchase.) If you were the product/service journey manager for the product/service you are describing, what would you change about the current journey of the product/service? Why?

2. What are the four capabilities that companies need to transform customer's Journey?

3. What are the 3 categories of big data?

 

Reference no: EM133549164

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