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What would be ultimate goal in their operation

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Reference no: EM132827432

1. What would be the ultimate goal in their operation?

2. What do they provide to customers? Find at least five benefits from the video. How do these services relate to customers' expectation (that is, explain them with Price, Quality, Time & Variety)?

3. Draw the flow (or process) chart for a car service (based on the manager's explanation).

4. What do they do to customers and technicians, if the repair work is not satisfactory?

5. What would be the result from their excellent operations?

Reference no: EM132827432

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