What will be the average waiting time for a customer

Assignment Help Business Management

Reference no: EM133990408

Problem

Sally Gordon has just completed her MBA degree and is proud to have earned a promotion to Vice President for Customer Services at the First Bank of Seattle. One of her responsibilities is to manage how tellers provide services to customers, so she is taking a hard look at this area of the bank's operations. Customers needing teller service arrive randomly at a mean rate of 30 per hour. Customers wait in a single line and are served by the next available teller when they reach the front of the line. Each service takes a variable amount of time (assume an exponential distribution), but on average can be completed in 3 minutes. The tellers earn an average wage of $18 per hour.

I. If two tellers are used, what will be the average waiting time for a customer before reaching a teller? On average, how many customers will be in the bank, including those currently being served? Get the best quality Business management assignemnt help.

II. Company policy is to have no more than a 10% chance that a customer will need to wait more than 5 minutes before reaching a teller. How many tellers need to be used in order to meet this standard?

Reference no: EM133990408

Questions Cloud

What is the output power of the cell : Full sunlight is falling on a 15% efficiency solar cell of area 2 m2 at an angle of incidence of 60 degrees to the normal to the cell.

Explain the difference between use and non-use value : Explain the difference between use and non-use value, with reference to a particular environmental policy in which you may be interested like climate change.

Deviates nasally more than the right : Do they notice if it gets worse when he becomes tired or is sick? Also, I would ask if they have noticed it seeming to get worse since they first noticed it.

What critical steps did the company fail to take : Based on this scenario, what critical steps did the company fail to take in managing John's departure, and why are these steps essential for security?

What will be the average waiting time for a customer : If two tellers are used, what will be average waiting time for customer before reaching teller? How many tellers need to be used in order to meet this standard?

How should the aprn manage tony : What education should the APRN provide to Tony's parents and How should the APRN manage Tony

Explanation of how mri works : Explanation of how MRI works and How imaging findings can support diagnosis or rule out medical causes of psychiatric symptoms

Create a scenario such as in aged care with example describe : In a workplace you are required to communicate and collaborate with colleagues. Create a scenario such as in aged care with example describing?

Discuss physical and social determinants of health : Discuss physical and social determinants of health that influence the disease process. Identify and explain one epidemiological model that will be applied

User Account

All Pages