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What was the problem in this scenario

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Reference no: EM132407123

Scenario

Jonathan is a sales manager and he has to supervise 20 people. Yesterday, he was informed that Suzy (one of his salespersons) had a fight with a client. When he was asked by his boss to make a decision about this case, he replied: "I need some time; please let me find out what actually happened first. I promise I will let you know about my decision, once I find out the cause of the problem".

Task

a. What was the problem in this scenario?

b. Try to think of at least 5 possible reasons that could have caused this problem to happen and briefly explain each cause.

Reference no: EM132407123

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