User Account

All Pages

What types of positive communication did you find

Assignment Help Business Management
Reference no: EM131433521

It is often easy to spot exceptional or substandard service, but we sometimes overlook solid, positive service delivery. To raise your awareness of what positive service consists of and how it is delivered, take a day during a weekend or holiday and go on a service "scavenger hunt." First review the techniques covered in the section "Communicating Positively." Visit as many stores or businesses as possible in your area (maybe a local mall). Search for instances in which service providers used these or other techniques to deliver quality service. Please identify the name of the service Organization with accompanying vision and mission statement. Afterward, answer the following questions.

1. What types of positive communication did you find? (Give examples of frontline responses/support for customer product/services inquiries, expectations and needs.)

2. How did you (or whoever you witnessed) react to the techniques experienced? (Be specific.)

3. What techniques regarding customer-centric service delivery (other than the ones from the text) did you witness or experience?

Reference no: EM131433521

Questions Cloud

What are community-based services : Should Joan and Jerry have applied for home health care sooner, and, if so, who should have made them aware of the benefits of home health care? Given what you have learned about the accessibility and financing of home care services, are such ser..
First mover competitive actions through imitation : Second movers often respond to a first mover's competitive actions through imitation. Is there anything unethical about a company imitating a competitor's good/service as a means of engaging in competition? Give example(s) to support your point of..
When you say all tasks are in the scope : When you say all tasks are in the scope, does it mean we have to list everything out at that point? What if we don't know what is or is not involved yet?
Dealing with an internal project : Is the mission statement in a project charter important when dealing with an internal project (when external clients are not involved)?
What types of positive communication did you find : What types of positive communication did you find? (Give examples of frontline responses/support for customer product/services inquiries, expectations and needs.)
Support or oppose the idea of adding a project manager : Imagine you work for a midsize organization that is inquiring about adding a project manager to your existing staff. Since you have knowledge about the subject, your boss turns to you for advice. Support or oppose the idea of adding a project mana..
Rm and qi from the perspective of control : Describe the purpose, structure, and process of RM and QI from the perspective of control; why are both important to HSOs and HSs?
Formulate and solve a linear programming model : Formulate and solve a linear programming model to find the best production schedule that minimizes total costs. (Please write your notation, LP formulation explicitly, submit your managerial reports with computer models, solutions, answer and sens..
Has western influence been good for a country like iran : Has Western influence been good for a country like Iran? Should the West try to have more influence, such as on Iran's nuclear power program and their politics? Or has Western influence been more negative - or problematical - and, therefore, the W..

Reviews

Write a Review

Business Management Questions & Answers

  Mixing business with pleasurenever mix business with

mixing business with pleasurenever mix business with personal matters?it just leads to damaged relationships poor

  Advantage of using digital cameras to capture movie scenes

Which of the following is not an advantage of using digital cameras to capture movie scenes? The cinematographers get immediate feedback when they shoot a scene.

  Product and country for a global business venture

Select a product and a country for a global business venture. Conduct a regional, country, and product analyses for your new global venture. Prepare a minimum 1,050 word paper discussing the following:

  Inventing a new communication device

a. Choose a project with a relatively simple description (building a LAN, designing a web page, inventing a new communication device, etc.). Describe your project scope in a few sentences and then identify at least five significant varied risks a..

  Application-critical thinking in action project

Thus far in the formulation of your argument, you have analyzed claims and evidence. Left alone, these statements have little significance. This week, you have explored how to breathe life into these statements by making inferences and assumptions..

  Describe the global economic environment that impacts us

Describe the global economic environment that impacts U.S. business and Use technology and information resources to research issues in business.

  The concept of motivation by change

The concept of motivation by change

  What safeguards could be implemented

Should companies automatically grant adjustments, For example, some customers buy a video camera or a dress for a special event and return the product afterwards. What safeguards could be implemented

  The manager in this function must set the direction

Planning- The manager in this function must set the direction overall. An example of this could be targets or goals to be achieved for the overall company departments or individuals.

  Career development inspiring employeesthe case

career development inspiring employeesthe case scenariomotivated employees want to be able to see a path for their

  Science implications for leaders in working environment

What examples of these new science implications for leaders do you see in today's working environment? How are/should leaders adapting to these new assumptions?

  Extrinsic motivation intrinsic motivation mcgregor theory

Discuss the following motivational theories and explain how these can aid in job performance. Extrinsic motivation Intrinsic motivation McGregor's Theory X and Theory YSelf-determination theoryHerzberg's theory of motivation.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd