What should management do to correct these errors

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I have done a Pareto's Chart on hotel amenities. The order in which the amenities is showing that the internet has the highest percentage, with the 80/20 rule. I have also completed the fishbone or cause and effect diagram. My question is how I create a process map with corrections after looking at the results of the fishbone diagram?

The scenario takes place at a hotel setting. a What should management do to correct these errors and how can it be placed in a process mapping diagram?

Fishbone Diagram: Head; Internet Problems

Method: DSL Plug-In; Why? No Wi-FI Upgrade

Materials: Missing keyboard in computer room; Why? Lack of up keep

Manpower: Guest charged for internet service; Why? Lack of training

Machine: Computer Server is down; Why? Power Surge

Reference no: EM13783695

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