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Assume you are the manager of an outpatient clinic that is part of a larger health care system. Complaints from patients about your clinic have recently increased in frequency and intensity. Some of your patients have complained about long wait times in the reception area. Others have expressed responsibilities without additional help. They also complain that the receptionists keep transferring calls to them that the receptionists should handle. The nurses are very upset with the secretaries who will not retrieve the patients’ health records, which causes longer waiting time for patients. The nurses are also annoyed because the receptionists interrupt their work to ask questions. The physicians feel that they cannot do anything more because their days are very chaotic and they are stressed. They think the solution is to hire more front office staff. Questions: • What performance improvement tool(s) would you use to identify all the possible reasons why patient complaints are increasing? • What performance improvement tool(s) would you use to gather information to confirm the actual reasons for patient complaints? • You think there may be more patient complaints on certain days of the week. What quantitative performance improvement tool(s) would you use to analyze this theory? • The front office staff and nurses tally information about the causes of patient complaints. What quantitative performance improvement tool(s) would you use to select the problem areas to work on first? • After redesigning the patient registration process, you want to monitor the effectiveness of your actions. What performance improvement tool(s) would you use to measure whether the number of patient complaints actually declines in the future?
A manufacturing company produces rods. Each rod is required to be 20 millimeters in diameter. Each hour, random samples of size n = 4 rods are measured to check process control. Five hours of observations yielded the following:
Dexter Company has been approached by a new customer with an offer to purchased 1,400 units of Dexter's products at a price of $3 each.
Name four methods of quantitative analysis that are useful in informing the facility location decision. How can each of the methods assist you in location decisions. Provide examples for each of the four.
What factors enter into the choice of a value for the smoothing constant in exponential smoothing? What are the major tradeoffs in capacity planning
A brand manager needs your assistance in understanding consumer decision making. She wants you to- Explain TWO of the three types of decision making in which consumers engage; in each case, provide two examples of the type of decision making;
A mass-production plant has eight machines and currently operates two 8-hr shifts per day, 5 days per week, 50 weeks per year. The eight machines produce the same part each at a rate of 15 pc/hr. Determine the annual production capacity of this plant..
List two main implementation categories of the "supplier Partnership Critical Success Factors in the Phases of Implementation". Include the key elements that are associated with each.
Using the stakeholder analysis template for a company that you are familiar with, determine the key stakeholder, and categorize them by their attude, power and interest dimensions.
Discuss three changes you would make to the Supreme Court to make it better in your opinion and why you would make those changes
1 a mission statement often containsa.an organizations visionb.an organizations strengths and weaknessesc.an
Your manager has asked you to represent the department on a newly formed Knowledge Management Task Force.
What is job evaluation, how does it differ from job analysis and how is it used in establishing an equitable internal job structure? What method(s) does your current (or former) employer use to value jobs? Who are typically involved in job evaluation..
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