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What procedures were followed to keep the appointment system

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Reference no: EM132278680

Case: Keep Patients Waiting? Not in My Office

Questions

1. What features of the appointment scheduling system were crucial in capturing "many grateful patients"?

2. What procedures were followed to keep the appointment system flexible enough to accommodate the emergency cases, and yet be able to keep up with the other patients' appointments?

3. How were the special cases such as latecomers and no-shows handled?

4. Prepare a schedule starting at 9 A.M. for the following patients of Dr. Schafer:

Johnny Appleseed, a splinter on his left thumb.

Mark Borino, a new patient.

Joyce Chang, a new patient.

Amar Gavhane, 102.5 degree (Fahrenheit) fever.

Sarah Goodsmith, an immunization.

Tonya Johnston, well-baby checkup.

JJ Lopez, a new patient.

Angel Ramirez, well-baby checkup.

Bobby Toolright, recheck on a sprained ankle.

Rebecca White, a new patient.

Dr. Schafer starts work promptly at 9 A.M. and enjoys taking a 15-minute coffee break around 10:15 or 10:30 A.M.

Apply the priority rule that maximizes scheduling efficiency. Indicate whether or not you see an exception to this priority rule that might arise.

Round up any times listed in the case study (e.g., if the case study stipulates 5 or 10 minutes, then assume 10 minutes for the sake of this problem).

Attachment:- Case.rar

Reference no: EM132278680

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