What other changes should spirit make

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Reference no: EM133903175

Questions:

  1. Is process improvement alone a sufficient response to Spirit's declining profits?
  2. What other changes should Spirit make?
  3. In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?
  4. What measurable outcomes should Sprit seek during the process improvement effort? Why?

Reference no: EM133903175

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