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XcomSoftware operates a 24-hour help line to answer customer questions. To control the cost of operations, the company compares the actual time required to answer customer questions with a standard time of 5 minutes per customer call. Monthly bonuses are awarded if the standard is achieved. In the past five months, the number of calls has decreased from approximately 7,000 to approximately 6,000. The average time per call has decreased from 6 minutes to 3.80 minutes. However, a software magazine recently gave the company a poor evaluation in an article that reviewed the support that software companies provide customers.
Required:
a. Does the favorable variance for response time indicate good performance?
b. What might account for the improvement in performance related to time per call and the poor rating of customer support?
a quaint but well-established coffee shop the hot new cafeacute wants to build a new cafeacute for increased capacity.
Shepard Company sold 4,000 units of its product at $ 100 per unit in year 2013 and incurred operating expenses of $ 15 per unit in selling the units. It began the year with 840 units in inventory and made successive purchases of its product as follow..
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Refer to the information in QS 20-2 and QS 20-3. Blanche's Boxes requisitioned $ 9,000 of indirect materials from its raw materials and used $ 10,000 of indirect labor in its production of boxes.
Marion Chemicals produces a chemical used as a base in paints. In the manufacturing process, all materials are added at the start of the process, whereas labor and overhead are added evenly throughout production.
What is Wilson's profit margin and debt ratio?
1. the globalization of business activity has resulted in which of the following?a.nbsp increased corruption and
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