Reference no: EM132282992

1. You are a critical listener. You want to choose a career in which your listening style will be an advantage. Which of the following would be the best fit?

social worker

elementary school principal

trial lawyer

network news anchor

2. Your friends consider you the best listener they know, and you are excellent at remembering people's names and what is going on in their lives so you can ask about it. What kind of listener are you?

analytical

critical

relational

task-oriented

3. You are hindered while trying to listen to a lecture by a series of interferences. First, a cell phone belonging to someone sitting near you rings several times loudly, drowning out a few sentences of the speaker's words. Second, your cell phone vibrates in your pocket, and you read and respond to a text message. Third, another text message arrives, it is upsetting, and you begin to worry and think about what you just read. Which answer lists the barriers to effective listening that occur in this scenario, in order of appearance? 

physiological noise, preoccupation, message overload

psychological noise, preoccupation, egocentrism

message overload, egocentrism, physiological noise

environmental noise, message overload, preoccupation

4. The departmental meeting agenda includes viewing a 15-minute video. Due to technical difficulties with the projector, your manager shows the video on her laptop. From your seat at the far end of the room, it is difficult to both see and hear the presentation. What impedes your ability to listen in this situation?

environmental noise

physiological noise

preoccupation

psychological noise

5. You love your job but find it difficult to communicate with your boss because you are an analytical listener and he is a task-oriented listener. You resolve to try harder to accommodate his listening style, and in so doing, you find you have improved as a communicator. What change has occurred?

You are more detailed and thorough when you present your thoughts to him.

You get to the point more quickly, then provide details as needed, which has made you a more efficient speaker.

You are more careful to be consistent in what you say, and if you make a mistake, you take the time to

correct yourself as soon as you notice it.

You try to show more emotion so he picks up on how you feel and can better relate and connect with you.

6. Harry is a relational listener and has had a great working relationship with Carla. Now Carla is on your team, but you are a critical listener, and she is not responding well to your style. You try to cultivate some of Harry’s style when listening o Carla by

paying close attention to inconsistencies when Carla is talking.

encouraging Carla to get right to the point.

noticing how Carla is feeling as you listen and being supportive when you respond.

taking the time to systemically examine the details Carla presents, then offer advice.

7. You have been told you have a habit of jumping to conclusions, so you are making an effort to patiently listen to all the facts before forming a judgment or opinion. What listening style are you trying to cultivate?

analytical

critical

relational

task-oriented