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You are the owner of a new five-star resort hotel opening up on the white sand beaches of the west coast of Florida. For your venture to succeed you need to make sure that hotel employees focus on providing customers with the highest-quality customer service possible. You are meeting with the executive staff to discuss how to create a culture that will promote such high quality service, that will encourage employees to be committed to the hotel, and that will reduce the level of employee turnover and absenteeism, which are typically high in the hotel business.
What kinds of organizational values and norms do you believe will encourage employees to behave in ways that lead to high-quality customer service? Explain.
Discuss how you will create a culture that promotes the learning of these customer service values and norms.
Crunchy Inc. has hundreds of suppliers. Currently, Crunchy uses full TL (Truckload) transportation to obtain separately from each supplier. Truckload shipping costs $500 per truck and a $100 per pickup. What is the order size, frequency and the total..
Storing this paper requires a specialized facility and holding costs are 32%. Assume a lead time of 1 week and that re are 250 working days in a year. Illustrate what order quantity minimizes my total inventory costs.
Suppose, at the time of the purchases, the actual prices per lb for the next 4 months turn out to be $1.32, $1.05, $1.10, and $0.95, respectively. If dollar averaging is used, what quantities should be purchased in each month? Is there any advanta..
Pam is new to the project management team. She will lead the virtual team, which will develop a new stained-glass vase design. Pam is in the project management group in Washington, DC. The marketing department is in Atlanta and a key player in the de..
A manager is quite concerned about the recent deterioration of a section of the roof on a building that houses her firm's computer operations. According to her assistant there are three options which merit consideration: A, B, and C. Using expected m..
Using Deming's 1987 article, "Transformation of Today's Management," address the following: Explain how you think some or all the principles proposed in his 14 Points for Management apply to the candidate processes you identified for your assignment ..
How does the use of a global monetary unit (e.g., Euro or single currency) affect global value chain management? What are the pros and cons of using a single monetary unit?
Based upon Six-Sigma theory, explain how would you rate this performance, other things being equal.
The People’s Belief Bank is looking for a new advertising agency (i.e., has put its account into review) and has requested that your advertising agency participate in the RFP (request for proposals) process. By doing so, you have the opportunity to w..
A new-product department is excited about a new product idea for a suntan lotion that goes on blue, but fades away as the ability of the lotion to protect skin disappears. Projected sales, growth, and profit looked very promising. The idea has been p..
Define and discuss the mentoring process. Describe a typical mentoring relationship. How can mentoring aid women and minorities in their career advancement?
Provide an example of the 3 levels of management (the top, middle, and first-line) in a company. It can be a place where you work or a company that you research online. Try to present briefly which are regularly performed activities by managers and h..
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