What is your net promoter score for most recent nps study

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Reference no: EM133878487

Problem

Your company has decided to take more of a customer-centric approach to its business operations. As part of that, it has initiated the generation of monthly Net Promoter Score (NPS) measures. Get the instant assignment help. You've just been shared raw data for your most recent NPS study which finds that 51% of your customers are promoters, 37% are passives, and 12% are detractors. What is your Net Promoter Score for the most recent NPS study?

Reference no: EM133878487

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