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A rural post office has one clerk servicing the office. Demand is about 11 customers per hour during lunch hour (ca = 1) and the time it takes to serve a customer is about 5 minutes (cp = 1).
a. What is the utilization of the clerk?
Be sure to enter your utilization in decimal form to at least two decimal places (i.e. 50% should be entered as 0.50.)
Utilization _______
b. How long does each customer wait in line? (in minutes).
Please enter your results to at least two decimal places.
CTq __________
c. How long will the customer be in the post office for the business transaction (waiting and being served).
CT _________
d. How many customers are waiting to be served?
WIPq _________
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