What is the systemic root cause and occurrence root cause

Assignment Help Operation Management

Reference no: EM132238303

Your company produces wooden table and chairs. The legs for tables and chairs are cut on the same machine. The pieces of furniture are sold in parts and the customers have to assemble the parts themselves. One day, a customer complains that the height of the table he bought and assembled is about 30cm lower than declared in the product description.

You conduct a 5Why analysis:

1. Why is the height of the table too low? The legs are too short.

2. Why are the legs too short? They were cut too short.

3. Why were they cut too short? The cutting-machine had the wrong settings.

4. Why were the settings wrong? They were still adjusted to cutting legs for chairs.

5. Why were they still adjusted to that? The operator didn’t change them before the production line switched to table-legs.

6. Why did he not change them in time? He had an outdated production schedule.

7. Why did he have an outdated schedule? The weekly update wasn’t performed as planned.

Please answer the following questions:

What is the problem statement to this 5 Why analysis?

A- The height of the table is too low.

B- The legs of the table are too short.

C- The customer complained.

What is the systemic root cause (SRC)?

A- The weekly update wasn’t performed as planned.

B- The legs were cut too short.

C- The operator didn’t change the specifications before the line switched to table-legs.

What is the occurrence root cause (ORC)?

A- The legs were cut too short.

B- The operator didn’t change the specifications before the line switched to table-legs.

C- The operator had an outdated production schedule.

Reference no: EM132238303

Questions Cloud

What technique is miguel using to improve communication : Based on the communication model in the text, what technique is Miguel using to improve communication?

Different aspects of the communication process : You will be able to consider different aspects of the communication process and watch different communication strengths and weaknesses in action,

About the production analysis : The Monte Carlo technique is a method for simulating events based upon their probability of occurrence.

Companies adopt common global strategy : Which of the following is a reason that companies adopt a common global strategy? Collaborating with other countries in trade.

What is the systemic root cause and occurrence root cause : What is the occurrence root cause (ORC)? What is the systemic root cause (SRC)?

What are some issues surrounding product use and non-use : What are some issues surrounding product use and non-use? How does this to the topic of sustainability?

What are some financial metrics of supply chain performance : Evaluation of Tesla Motors operations concerns in global markets. What are some financial metrics of supply chain performance?

Customer responsiveness and product quality : How has innovation helped Amazon improve its efficiency, customer responsiveness and product quality? Do you think that Amazon has any rare-valuable resources?

Two toothpaste ads-two automobile ads-cell phone ads : Choose ads from two competing products of your choice, such as two toothpaste ads, two automobile ads, cell phone ads.

User Account

All Pages