What is the probability that caller will get a busy signal

Assignment Help Operation Management

Reference no: EM131437814

During the morning hours at a catalog sales department, telephone calls come in at the rate (Poisson) of 32 per hour. Calls that cannot be answered immediately are put on hold. The system can handle 7 callers on hold. If additional calls come in, they receive a busy signal. The 3 customer service representatives who answer the calls spend an average of 5 minutes with a customer?.

a. What is the probability that a caller will get a busy signal?

b. What is the probability that a customer will be put on hold?

Reference no: EM131437814

Questions Cloud

Components of a hearing conservation program : Briefly describe the components of a hearing conservation program. Summarize the pros and cons of different types of hearing protection devices. Your response must be at least 200 words in length.

It network companies such as cisco and juniper : Which diagnostic change model is most compatible with IT network companies such as Cisco and Juniper?

How do you think a business should be socially responsible : How do you think a business should be socially responsible? ?Do you agree with Mr. Manwani's idea of the 4th G? ?How does social responsibility lead to an ethical business? If you were the CEO of the agricultural company Monsanto how would you

Describes the specific benefits and issues for management : Prepare a report for the PMO director that describes the specific benefits and issues for the management of the 2 related projects in the program. The report will be in Word and formatted using APA style.

What is the probability that caller will get a busy signal : During the morning hours at a catalog sales department, telephone calls come in at the rate (Poisson) of 32 per hour. Calls that cannot be answered immediately are put on hold. What is the probability that a caller will get a busy signal? What is th..

Develop a software in python for performing nearest neighbor : Topic: Develop a software in Python for performing nearest neighbor and furthest neighbor analysis using the squared euclidean distance

Developed word processing software program : Pedro Santini has been a computer analyst for five years. In his spare time, he has developed a word processing software program that is more comprehensive and powerful than any on the market. How would you recommend Pedro get ready for his meeting w..

Customer profitability segmentation : Describe the logic behind ‘customer profitability segmentation’ from the company point of view. Do you think this is an effective segmentation strategy? Explain.

Most of companys profits come from few customers : The 80/20 concept suggests that most of a company’s profits come from a few customers. Assume literally the 80/20 split is true for a company. As a marketing manager, would you recommend that the company ignores the 80% of customers it makes very lit..

User Account

All Pages