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What is the most important element of case study

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Reference no: EM132221593

Question: Watch the video, Unhappy Customers, and answer the following questions:

1. What is the most important element of this case study? Why? Did United Airlines do anything wrong?

2. Was the customer's reaction justified? Provide a rationale for your answer.

3. If you were in charge of customer service at United Airlines, how would you have handled the situation? Provide a rationale for your answer.

Reference no: EM132221593

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