Reference no: EM133052687

Scenario An employee is very upset when they see their roster for the next month. They had requested two days off to go to a family event and their request wasn't met. They complain loudly to their colleagues and you overhear them say they are going to resign. They also threaten to take their case to the Fair Work ombudsman, stating they believe they are being discriminated against.

You are their team leader and it's your responsibility to resolve this issue.

You did not develop the roster (the manager did) and were unaware they had asked for specific days off. You know the five-day period their requested days fall into is expected to be very busy. Most staff have been allocated days off before or after the busy period. Only two have been given one day during that time, one on the first day of the five-day period, and the other on the last day. The staff member requested the last two days of the busy period off; they were allocated two days after the busy period is over.

We have to answer the following questions following this case scenario--

Q1. What is the level conflict? Detail the conflict

Q2. What conflict resolution and communication technique you use? Explain

Q3. What legislation protects the customer or employee? Explain the key features that involve into your scenario.

Q4. What is the agreed solution? Explain