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Your company recently changed its refund policy. Previously, refunds on products or services below the value of $100 were given automatically, without questioning reasons for the return, if the product was undamaged and not used/consumed. Refunds on products or services over the value of $100 were only given if the product was faulty or other reasons as required under Australian Consumer Law (ACL).
The new policy has lowered the automatic refunds value to $50. It was implemented one month ago.
All other conditions have remained the same. All refunds over $50 have to be approved by a manager. Managers also have the authority to give refunds for situations outside of ACL legal requirements if they feel the situation justifies it.
From this you have to answer this 4 questions
Q1. What is the level conflict? Detail the conflict
Q2. What conflict resolution and communication technique you use? Explain
Q3. What legislation protects the customer or employee? Explain the key features that involve into your scenario.
Q4. What is the agreed solution? Explain
The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. Due to increase in the preference for light beer drinkers, Chris Prangel wants to introduce light beer version in Mountain Man. An analysis into the la..
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Prepare a major handout on the key principles of instructional leadership
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