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What is the difference between a policy and procedure

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Reference no: EM132911492

1. What is the difference between a policy and procedure? How can they have a positive or negative affect on an organization?

2. Besides resolving a number of issues, what are 3 key roles for your manager according to page 68 in your textbook? What are some reasons managers have a difficult time supporting their subordinates?

3. How important is a customer's perception of a companies products and/or services? Explain

4. If your company does not have a formal training program, according to your textbook, what are 4 others ways to offer training to employees?

5. What is meant by a delivery system? What are 3 key components in a companies delivery system?

Reference no: EM132911492

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