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1.What are Ben and Jerry’s strengths related to customer service? 2. What is the customer service philosophy of this organization? 3. In what ways is Ben & Jerry’s listening to their customer? 4. What customer-friendly systems are being used by Ben & Jerry’s? 5. What service culture aspects would you change and why? Noting that you would not change anything is not an acceptable response. This question should reference the model outlined in Chapter 2 of your text, as well as strategies for promoting a positive service culture.
If the factory produces 10,925 units in October, what is the capacity utilization rate in October for this factory?
Why is racism considered a social problem? As a part of this answer you should use one of the three sociological frameworks (Functionalist, Conflict, Interactionist).
ABC Corp.’s computer chip production process yields DRAMchips with an average life of 2,000 hours and standard deviation = 100 hours. The tolerance upper and lower limits are 2,400 hours and 1,600 hours, respectively. Is this process capable (sigma c..
Why is classical liberalism back in the United Kingdom? What are some of the formal and informal institutional and cultural effects of this discussion? What effect might it have on the IBS of the UK firms?
What do you mean by a marketing channel? Discuss the different kinds of channel intermediaries. What do you mean marketing communication? Discuss the various communication tools briefly.
Please provide a one paragraph summary related to reviewing the following three critical concepts (value chain/competitive advantage/customer delight) when thinking about how a value chain creates competitive advantage.
Think about the seven elements of lean thinking and the seven wastes. Do any of the seven elements of lean thinking match up to the seven wastes? If so how? Which of the seven wastes is the most important to get rid of and which of the seven elements..
Strategy Implementation and Evaluation, Perhaps more important than choosing strategies is evaluating their effectiveness. Decision makers are faced with the complexity of gathering organizational performance data, reviewing results, assessing and..
Improving Group Communication Describe a group/team meeting in which you were the leader, member, or observer. Use concepts from the textbook or an article related to working in teams or team building to support your analysis.
You are a city prosecutor, and a terrible crime has been committed in your city. A 7-year old girl has been kidnapped, brutally raped, tortured, and strangled to death. The case has become something of a cause célèbre, and people are up in arms, outr..
Draw a five-force diagram for the child furniture manufacturing, and briefly discuss the nature and strength of each of the five competitive forces in child furniture.
Assuming that field supervision cost is 10% of the basic cost, and the general office overhead is 5% of the direct costs (sum of the basic costs and field supervision cost), find the prorated field supervision costs, general office overhead costs and..
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