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What is the contribution of the exponents of quality

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Reference no: EM132812577

1. How quality improvement can reduce costs.

2. What is the contribution of the following exponents of quality: a) Philip Crosby and b) W. Edwards Deming.

3. Joseph Juran was one of the first to write the cost of poor quality ("poor quality"). What did he mean by this?

4. What roles do operations managers play in addressing the main aspects of service quality?

Reference no: EM132812577

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